The story of LevaLux Bibiana Smith
My story begins in the capital of the world, Slovakia, where I had a burning desire to move to some place very close to the beach. Having a passion for the service industry and extremely good supervisory skills (according to my husband at least), I signed up for Waldorf Astoria’s hospitality training in Key West, Florida.Owing to my poor English skills, I had to start with entry level positions (such as cleaning tables), but I was learning and moved up the ranks quickly. My biggest insight was ‘’the customer is always right’’. This was an epiphany for a girl from a post-soviet country where the customer does not get to be right very often. Meeting customer needs, consistency in quality, attentiveness, warmth, knowledge of the product and positivity …all this has miraculously become part of my DNA.
And that brings me back to adventure, authentic experiences, different cultures and unforgettable memories …the important things that define travel. Looking back at my journey, I think of jet skiing around Key West, raising my heart rate riding a roller-coaster in amusement parks in Orlando, getting goosebumps when walking around WW2 shelters in Berlin or experiencing love with my first sip of South African pinotage.I see a person who is in love with South Africa, who helps travelers to experience this beautiful country in the best possible way.